North America - Reporting(North America - R2)
We're investigating an issue affecting the R2 region of Dotdigital. Customers in this region may be experiencing a delay in the arrival of reporting and engagement data. This is due to an issue with a third party cloud provider.
Sorry if you're affected, but we're working with the cloud provider to ensure we can resolve the issue as quickly as possible and get things back to normal. We'll share another update shortly.
Following the fix we released earlier, reporting data is back to normal now. We’ll write a detailed description of what caused the issue. Check back here soon to see the report. Sorry about the disruption.
We’ve identified the issue and released a fix. We're seeing open and click data populate in reports now. We're processing a backlog of our reporting data that we expect to complete shortly. We’ll continue to monitor things.
Hey folks. We're receiving some reports from customers experiencing issues with reports not showing clicks and opens in our America's region (R2). We're investigating it now, and we'll post an update as soon as we can.