Europe - Personalisation - Web Application(Europe - R1)
Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August.
We'll share a root cause analysis (RCA) as soon as possible.
Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August.
We'll share a root cause analysis (RCA) as soon as possible.
Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August.
We'll share a root cause analysis (RCA) as soon as possible.
Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August.
We'll share a root cause analysis (RCA) as soon as possible.
Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August.
We'll share a root cause analysis (RCA) as soon as possible.
Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August.
We'll share a root cause analysis (RCA) as soon as possible.
North America - Open and Link Tracking(North America - R2), North America - Surveys and Forms(North America - R2), North America - Reporting(North America - R2), North America - Pages and Forms(North America - R2)
A problem was identified with a service provided by our cloud provider which started at approximately 06:00UTC. This problem has now been rectified and our service has returned to normal.
We're investigating an issue which preventing click and open tracking in our US region. Pages and forms and unsubscribes will also be impacted. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.