Asia Pacific - R3
Asia Pacific - API
: 53
Asia Pacific - Contact Imports
Asia Pacific - Dynamics Connector
: 29
Asia Pacific - Email to SMS
: 372
Asia Pacific - Integration Hub
: 356
Asia Pacific - MMS
Asia Pacific - Mail Sending
Asia Pacific - Open and Link Tracking
: 97
Asia Pacific - Pages and Forms
Asia Pacific - Personalisation - Content Serving
: 131
Asia Pacific - Personalisation - Web Application
: 1162
Asia Pacific - Reporting
Asia Pacific - SMS
Asia Pacific - Salesforce Connector
: 36
Asia Pacific - Surveys and Forms
: 38
Asia Pacific - Transactional Email
: 6
Asia Pacific - Web Application
: 61
Asia Pacific - WhatsApp
Europe - R1
Europe - API
: 79
Europe - Contact Imports
Europe - Dynamics Connector
: 167
Europe - Email to SMS
: 9
Europe - Integration Hub
: 307
Europe - MMS
Europe - Mail Sending
Europe - Open and Link Tracking
: 54
Europe - Pages and Forms
Europe - Personalisation - Content Serving
: 223
Europe - Personalisation - Web Application
: 316
Europe - Product image resize
: 45
Europe - Reporting
Europe - SMS
Europe - Salesforce Connector
: 67
Europe - Surveys and Forms
: 86
Europe - Transactional Email
: 31
Europe - Web Application
: 187
Europe - WhatsApp
North America - R2
North America - API
: 62
North America - Contact Imports
North America - Dynamics Connector
: 47
North America - Email to SMS
: 7
North America - Integration Hub
: 572
North America - MMS
North America - Mail Sending
North America - Open and Link Tracking
: 75
North America - Pages and Forms
North America - Personalisation - Content
: 111
North America - Personalisation - Web Application
: 1433
North America - Reporting
North America - SMS
North America - Salesforce Connector
: 47
North America - Surveys and Forms
: 128
North America - Transactional Email
: 11
North America - Web Application
: 108
North America - WhatsApp
Global - CPaaS API
: 66
Global - Image Hosting
: 36
Global - Login Page
: 207
Global - Website
: 112

Asia Pacific - R3 100 %
Asia Pacific - API 100 %
Asia Pacific - Contact Imports 100 %
Asia Pacific - Dynamics Connector 100 %
Asia Pacific - Email to SMS 100 %
Asia Pacific - Integration Hub 100 %
Asia Pacific - MMS 100 %
Asia Pacific - Mail Sending 100 %
Asia Pacific - Open and Link Tracking 100 %
Asia Pacific - Pages and Forms 100 %
Asia Pacific - Personalisation - Content Serving 100 %
Asia Pacific - Personalisation - Web Application 100 %
Asia Pacific - Reporting 100 %
Asia Pacific - SMS 100 %
Asia Pacific - Salesforce Connector 100 %
Asia Pacific - Surveys and Forms 100 %
Asia Pacific - Transactional Email 100 %
Asia Pacific - Web Application 100 %
Asia Pacific - WhatsApp 100 %
Europe - R1 100 %
Europe - API 100 %
Europe - Contact Imports 100 %
Europe - Dynamics Connector 100 %
Europe - Email to SMS 100 %
Europe - Integration Hub 100 %
Europe - MMS 100 %
Europe - Mail Sending 100 %
Europe - Open and Link Tracking 100 %
Europe - Pages and Forms 100 %
Europe - Personalisation - Content Serving 100 %
Europe - Personalisation - Web Application 100 %
Europe - Product image resize 100 %
Europe - Reporting 100 %
Europe - SMS 100 %
Europe - Salesforce Connector 100 %
Europe - Surveys and Forms 100 %
Europe - Transactional Email 100 %
Europe - Web Application 100 %
Europe - WhatsApp 100 %
North America - R2 100 %
North America - API 100 %
North America - Contact Imports 100 %
North America - Dynamics Connector 100 %
North America - Email to SMS 100 %
North America - Integration Hub 100 %
North America - MMS 100 %
North America - Mail Sending 100 %
North America - Open and Link Tracking 100 %
North America - Pages and Forms 100 %
North America - Personalisation - Content 100 %
North America - Personalisation - Web Application 100 %
North America - Reporting 100 %
North America - SMS 100 %
North America - Salesforce Connector 100 %
North America - Surveys and Forms 100 %
North America - Transactional Email 100 %
North America - Web Application 100 %
North America - WhatsApp 100 %
Global - CPaaS API 100 %
Global - Image Hosting 100 %
Global - Login Page 100 %
Global - Website 100 %

Upcoming Change to SFTP Key Exchange Algorithms - Action Required

Europe - Personalisation - Web Application (Europe - R1)

As part of our commitment to keeping your data secure and our platform reliable, we’re updating the key exchange (KEX) algorithms supported by our SFTP server. This change only applies if you connect to filetransfer.cartcontents.com to import data to or export data from Fresh Relevance.
 
On Wednesday 10 September 2025, we’ll disable several legacy algorithms that no longer meet current security standards:
  • curve25519-sha256
  • diffie-hellman-group-exchange-sha256
  • diffie-hellman-group14-sha1
  • ext-info-s
  • kex-strict-s-v00@openssh.com
 
Action Required:
If your SFTP client uses any of these algorithms, you may need to update your configuration or upgrade your client software to avoid connection issues. Please check your setup and ensure you are using a modern, secure KEX algorithm supported by your client. For detailed instructions on configuring your SFTP connection and importing product data, please refer to our support guide [https://support.freshrelevance.com/en/articles/8523325-import-product-data].
 
If you need help or have any questions, please reply to this message and our support team will be happy to assist you.

Sep 02, 2025

Sep 01, 2025

Aug 31, 2025

Aug 30, 2025

Aug 29, 2025

Aug 28, 2025

Aug 27, 2025

Aug 26, 2025

Intermittent Fresh Relevance trigger-based email failures (Europe - Region 1)

( )

Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August. 

We'll share a root cause analysis (RCA) as soon as possible.

 

Aug 25, 2025

Intermittent Fresh Relevance trigger-based email failures (Europe - Region 1)

( )

Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August. 

We'll share a root cause analysis (RCA) as soon as possible.

 

Aug 24, 2025

Intermittent Fresh Relevance trigger-based email failures (Europe - Region 1)

( )

Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August. 

We'll share a root cause analysis (RCA) as soon as possible.

 

Aug 23, 2025

Intermittent Fresh Relevance trigger-based email failures (Europe - Region 1)

( )

Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August. 

We'll share a root cause analysis (RCA) as soon as possible.

 

Aug 22, 2025

Intermittent Fresh Relevance trigger-based email failures (Europe - Region 1)

( )

Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August. 

We'll share a root cause analysis (RCA) as soon as possible.

 

Aug 21, 2025

Intermittent Fresh Relevance trigger-based email failures (Europe - Region 1)

( )

Between Thursday 21 August and Tuesday 26 August 2025, Fresh Relevance experienced intermittent service failures across several partitions in the Europe region (R1). These failures prevented trigger-based emails and contact syncing from executing for some customers over varying time periods. The issue affected all outbound messages across all integrations, regardless of the email service provider (ESP) used. The issue was fully resolved across all partitions by 18:43 UTC on 26 August. 

We'll share a root cause analysis (RCA) as soon as possible.

 

Disruption to open & link tracking, pages & forms and unsubscribing

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North America - Open and Link Tracking(North America - R2), North America - Surveys and Forms(North America - R2), North America - Reporting(North America - R2), North America - Pages and Forms(North America - R2)

The incident has been resolved.

A problem was identified with a service provided by our cloud provider which started at approximately 06:00UTC. This problem has now been rectified and our service has returned to normal. 

We're investigating an issue which preventing click and open tracking in our US region.  Pages and forms and unsubscribes will also be impacted. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly. 

Aug 20, 2025

Aug 19, 2025

Aug 18, 2025

Aug 17, 2025

Aug 16, 2025

Aug 15, 2025

SMS Delivery Issues in APAC

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Asia Pacific - SMS(Asia Pacific - R3)

Everything is back on track now. 
We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). 
Apologies for any inconvenience.

 

We’re currently working closely with our third-party vendor to resolve the SMS delivery issues in APAC. We appreciate your continued patience and will share further updates as soon as we have more information.

We've discovered an issue with one of our 3rd party providers, and our tech team are working flat out to fix it. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.

Aug 14, 2025

Aug 13, 2025

Aug 12, 2025

Aug 11, 2025

Aug 10, 2025

Aug 09, 2025

Aug 08, 2025

Aug 07, 2025

Aug 06, 2025

Aug 05, 2025

Aug 04, 2025

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