North America - SMS(North America - R2)
We’ve monitored the situation and are confident the issue has been fully resolved. We're very sorry this occurred and for the disruption it caused.
A detailed report outlining the root cause and resolution steps is being prepared and will be attached here in the coming days.
We’re continuing to investigate the MMS delivery issue affecting short codes in collaboration with our provider. While progress has been made, we haven’t yet reached full resolution.
We recognize this has taken longer than expected and sincerely apologize for the continued delay. We appreciate your patience and will provide another update as soon as more information is available.
We’ve continued to investigate and can confirm that MMS delivery via toll-free numbers is now functioning normally. We’re still actively working with our provider to fully resolve the remaining issue affecting short codes.
We’re continuing to make progress on resolving the MMS delivery issue and are actively working through the next steps with our provider. We’ll share another update soon.
Our investigation has now confirmed that the MMS delivery issue is affecting both short codes and toll-free numbers. We’re continuing to engage with our provider on a resolution, and progress has been made.
We’ll share further updates as soon as more information becomes available. Thank you for your continued support and patience.