Problems contacting the Dotdigital support team

Oct 20, 2025 at 09:00:00 AM BST

Due to an issue with a third party cloud provider, it's not currently possible to contact the Dotdigital support team via chat. In addition, the Dotdigital help centre is offline due to the same cause. Sorry if you're affected.  You can still receive help from the support team by emailing support@dotdigital.com 

Please note that the main Dotdigital platform is unaffected by this issue.

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Asia Pacific - R3
Asia Pacific - API
: 115
Asia Pacific - Contact Imports
Asia Pacific - Dynamics Connector
: 30
Asia Pacific - Email to SMS
: 4
Asia Pacific - Integration Hub
: 776
Asia Pacific - MMS
Asia Pacific - Mail Sending
Asia Pacific - Open and Link Tracking
: 33
Asia Pacific - Pages and Forms
Asia Pacific - Personalisation - Content Serving
: 237
Asia Pacific - Personalisation - Web Application
: 1170
Asia Pacific - Reporting
Asia Pacific - SMS
Asia Pacific - Salesforce Connector
: 28
Asia Pacific - Surveys and Forms
: 27
Asia Pacific - Transactional Email
: 11
Asia Pacific - Web Application
: 64
Asia Pacific - WhatsApp
Europe - R1
Europe - API
: 37
Europe - Contact Imports
Europe - Dynamics Connector
: 69
Europe - Email to SMS
: 11
Europe - Integration Hub
: 406
Europe - MMS
Europe - Mail Sending
Europe - Open and Link Tracking
: 109
Europe - Pages and Forms
Europe - Personalisation - Content Serving
: 85
Europe - Personalisation - Web Application
: 313
Europe - Product image resize
: 61
Europe - Reporting
Europe - SMS
Europe - Salesforce Connector
: 83
Europe - Surveys and Forms
: 84
Europe - Transactional Email
: 10
Europe - Web Application
: 160
Europe - WhatsApp
North America - R2
North America - API
: 42
North America - Contact Imports
North America - Dynamics Connector
: 44
North America - Email to SMS
: 6
North America - Integration Hub
: 629
North America - MMS
North America - Mail Sending
North America - Open and Link Tracking
: 48
North America - Pages and Forms
North America - Personalisation - Content
: 107
North America - Personalisation - Web Application
: 1336
North America - Reporting
North America - SMS
North America - Salesforce Connector
: 50
North America - Surveys and Forms
: 52
North America - Transactional Email
: 5
North America - Web Application
: 103
North America - WhatsApp
Global - CPaaS API
: 54
Global - Image Hosting
: 32
Global - Login Page
: 152
Global - Website
: 64

Asia Pacific - R3 100 %
Asia Pacific - API 100 %
Asia Pacific - Contact Imports 100 %
Asia Pacific - Dynamics Connector 100 %
Asia Pacific - Email to SMS 100 %
Asia Pacific - Integration Hub 100 %
Asia Pacific - MMS 100 %
Asia Pacific - Mail Sending 100 %
Asia Pacific - Open and Link Tracking 100 %
Asia Pacific - Pages and Forms 100 %
Asia Pacific - Personalisation - Content Serving 100 %
Asia Pacific - Personalisation - Web Application 100 %
Asia Pacific - Reporting 100 %
Asia Pacific - SMS 100 %
Asia Pacific - Salesforce Connector 100 %
Asia Pacific - Surveys and Forms 100 %
Asia Pacific - Transactional Email 100 %
Asia Pacific - Web Application 100 %
Asia Pacific - WhatsApp 100 %
Europe - R1 100 %
Europe - API 100 %
Europe - Contact Imports 100 %
Europe - Dynamics Connector 100 %
Europe - Email to SMS 100 %
Europe - Integration Hub 100 %
Europe - MMS 100 %
Europe - Mail Sending 100 %
Europe - Open and Link Tracking 100 %
Europe - Pages and Forms 100 %
Europe - Personalisation - Content Serving 100 %
Europe - Personalisation - Web Application 100 %
Europe - Product image resize 100 %
Europe - Reporting 100 %
Europe - SMS 100 %
Europe - Salesforce Connector 100 %
Europe - Surveys and Forms 100 %
Europe - Transactional Email 100 %
Europe - Web Application 100 %
Europe - WhatsApp 100 %
North America - R2 100 %
North America - API 100 %
North America - Contact Imports 100 %
North America - Dynamics Connector 100 %
North America - Email to SMS 100 %
North America - Integration Hub 100 %
North America - MMS 100 %
North America - Mail Sending 100 %
North America - Open and Link Tracking 100 %
North America - Pages and Forms 100 %
North America - Personalisation - Content 100 %
North America - Personalisation - Web Application 100 %
North America - Reporting 100 %
North America - SMS 100 %
North America - Salesforce Connector 100 %
North America - Surveys and Forms 100 %
North America - Transactional Email 100 %
North America - Web Application 100 %
North America - WhatsApp 100 %
Global - CPaaS API 100 %
Global - Image Hosting 100 %
Global - Login Page 100 %
Global - Website 100 %

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Double Opt-In API Change

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Asia Pacific - API(Asia Pacific - R3), North America - API(North America - R2), Europe - API(Europe - R1)

Changes made to Double Opt-In API. 

Sep 21, 2025

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