Asia Pacific - R3
Asia Pacific - API
: 40
Asia Pacific - Contact Imports
Asia Pacific - Dynamics Connector
: 24
Asia Pacific - Email to SMS
: 5
Asia Pacific - Integration Hub
: 337
Asia Pacific - MMS
Asia Pacific - Mail Sending
Asia Pacific - Open and Link Tracking
: 48
Asia Pacific - Pages and Forms
Asia Pacific - Personalisation - Content Serving
: 132
Asia Pacific - Personalisation - Web Application
: 1135
Asia Pacific - Reporting
Asia Pacific - SMS
Asia Pacific - Salesforce Connector
: 45
Asia Pacific - Surveys and Forms
: 79
Asia Pacific - Transactional Email
: 154
Asia Pacific - Web Application
: 48
Asia Pacific - WhatsApp
Europe - R1
Europe - API
: 39
Europe - Contact Imports
Europe - Dynamics Connector
: 91
Europe - Email to SMS
: 20
Europe - Integration Hub
: 376
Europe - MMS
Europe - Mail Sending
Europe - Open and Link Tracking
: 52
Europe - Pages and Forms
Europe - Personalisation - Content Serving
: 85
Europe - Personalisation - Web Application
: 231
Europe - Product image resize
: 47
Europe - Reporting
Europe - SMS
Europe - Salesforce Connector
: 76
Europe - Surveys and Forms
: 44
Europe - Transactional Email
: 14
Europe - Web Application
: 97
Europe - WhatsApp
North America - R2
North America - API
: 38
North America - Contact Imports
North America - Dynamics Connector
: 48
North America - Email to SMS
: 7
North America - Integration Hub
: 1623
North America - MMS
North America - Mail Sending
North America - Open and Link Tracking
: 117
North America - Pages and Forms
North America - Personalisation - Content
: 109
North America - Personalisation - Web Application
: 1314
North America - Reporting
North America - SMS
North America - Salesforce Connector
: 61
North America - Surveys and Forms
: 44
North America - Transactional Email
: 11
North America - Web Application
: 315
North America - WhatsApp
Global - CPaaS API
: 48
Global - Image Hosting
: 28
Global - Login Page
: 116
Global - Website
: 54

Asia Pacific - R3 100 %
Asia Pacific - API 100 %
Asia Pacific - Contact Imports 100 %
Asia Pacific - Dynamics Connector 100 %
Asia Pacific - Email to SMS 100 %
Asia Pacific - Integration Hub 100 %
Asia Pacific - MMS 100 %
Asia Pacific - Mail Sending 100 %
Asia Pacific - Open and Link Tracking 100 %
Asia Pacific - Pages and Forms 100 %
Asia Pacific - Personalisation - Content Serving 100 %
Asia Pacific - Personalisation - Web Application 100 %
Asia Pacific - Reporting 100 %
Asia Pacific - SMS 100 %
Asia Pacific - Salesforce Connector 100 %
Asia Pacific - Surveys and Forms 100 %
Asia Pacific - Transactional Email 100 %
Asia Pacific - Web Application 100 %
Asia Pacific - WhatsApp 100 %
Europe - R1 100 %
Europe - API 100 %
Europe - Contact Imports 100 %
Europe - Dynamics Connector 100 %
Europe - Email to SMS 100 %
Europe - Integration Hub 100 %
Europe - MMS 100 %
Europe - Mail Sending 100 %
Europe - Open and Link Tracking 100 %
Europe - Pages and Forms 100 %
Europe - Personalisation - Content Serving 100 %
Europe - Personalisation - Web Application 100 %
Europe - Product image resize 100 %
Europe - Reporting 100 %
Europe - SMS 100 %
Europe - Salesforce Connector 100 %
Europe - Surveys and Forms 100 %
Europe - Transactional Email 100 %
Europe - Web Application 100 %
Europe - WhatsApp 100 %
North America - R2 100 %
North America - API 100 %
North America - Contact Imports 100 %
North America - Dynamics Connector 100 %
North America - Email to SMS 100 %
North America - Integration Hub 100 %
North America - MMS 100 %
North America - Mail Sending 100 %
North America - Open and Link Tracking 100 %
North America - Pages and Forms 100 %
North America - Personalisation - Content 100 %
North America - Personalisation - Web Application 100 %
North America - Reporting 100 %
North America - SMS 100 %
North America - Salesforce Connector 100 %
North America - Surveys and Forms 100 %
North America - Transactional Email 100 %
North America - Web Application 100 %
North America - WhatsApp 100 %
Global - CPaaS API 100 %
Global - Image Hosting 100 %
Global - Login Page 100 %
Global - Website 100 %

Dec 10, 2025

Dec 09, 2025

Dec 08, 2025

SMS Service Interruption (New Zealand Recipients

( )

Asia Pacific - SMS(Asia Pacific - R3)

We’ve monitored the situation for some time now and we’re confident this issue is fully resolved.
Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready. 

We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting recipients in New Zealand. Thanks for your patience.

We're investigating an issue that's affecting SMS delivery to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly

Dec 07, 2025

SMS Service Interruption (New Zealand Recipients

( )

Asia Pacific - SMS(Asia Pacific - R3)

We’ve monitored the situation for some time now and we’re confident this issue is fully resolved.
Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready. 

We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting recipients in New Zealand. Thanks for your patience.

We're investigating an issue that's affecting SMS delivery to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly

Dec 06, 2025

Dec 05, 2025

All region outage

( )

Global - Login Page, Global - Website, Global - Image Hosting, Global - CPaaS API

We’ve monitored the situation and we’re confident this issue is fully resolved.
 
Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready. 

CloudFlare have implemented a fix which we're continuing to monitor. Dotdigital services are operational again. 

We are investigating a system-wide outage. This appears to be affected by a Cloudflare outage. We'll post an update as soon as we can.

Dec 04, 2025

Dec 03, 2025

Commerce Flow Service Interruption in Region 3

( )

Asia Pacific - Integration Hub(Asia Pacific - R3)

Everything is back on track now. 
 
We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). 
 
Apologies about today’s mishap.

The team have just had confirmation that system connectivty is restored.

We’ll continue to monitor things from here on. More news to follow soon.

We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting e-commerce and Commerce Flow integrations in R3 only.

Sorry if you're affected, our tech team is in touch with the vendor's team and are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.

Dec 02, 2025

Dec 01, 2025

Nov 30, 2025

Nov 29, 2025

Nov 28, 2025

Nov 27, 2025

Nov 26, 2025

Nov 25, 2025

Nov 24, 2025

Nov 23, 2025

Nov 22, 2025

Nov 21, 2025

Nov 20, 2025

SMS Service Interruption (New Zealand Recipients)

( )

Asia Pacific - SMS(Asia Pacific - R3)

Everything is back on track now. We'll write a detailed report for the issue we've experienced today. It'll be posted on here as soon as it's ready. Sorry about the interruption this caused today.

All functionality is now restored. 
We're keeping a watchful eye on things to make sure it stays that way. 

We're investigating an issue that's delaying delivery of some SMS to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly

Nov 19, 2025

Nov 18, 2025

Nov 17, 2025

Nov 16, 2025

Nov 15, 2025

Nov 14, 2025

Nov 13, 2025

Nov 12, 2025

Nov 11, 2025

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