Fresh Relevance - Content Server(Fresh Relevance)
We've discovered an issue with content serving for certain customers of our Fresh Relevance Platform, and our tech team is working to fix it. Sorry if this is affecting you, but things should return to normal soon. Look out for more news from us shortly.
Europe - Mail Sending(Europe - R1), North America - Mail Sending(North America - R2), Asia Pacific - Mail Sending(Asia Pacific - R3)
Between 7:20 and 7:37 UTC, we encountered an issue that prevented a small amount of emails from being sent, resulting in some cancellations. The issue was quickly resolved at 07:37 UTC, and email sending has returned to normal. We apologize for the inconvenience and will provide a Root Cause Analysis (RCA) in the coming days. Thank you for your understanding.
North America - SMS(North America - R2), Asia Pacific - SMS(Asia Pacific - R3), Europe - SMS(Europe - R1)
This issue is now fully resolved. During the problem period messages will have beened queued and in some cases delayed by approximately 1 hour.
Our cloud provider suffered an outage and for a period of time traffic was partially restored via our secondary region.
The cloud provider outage has now been resolved and our service is now fully restored.
We've discovered an issue with inbound and outbound SMS delivery, and our tech team are working flat out to fix it. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.