Asia Pacific - R3
Asia Pacific - API
: 46
Asia Pacific - Contact Imports
Asia Pacific - Dynamics Connector
: 30
Asia Pacific - Email to SMS
: 3
Asia Pacific - Integration Hub
: 411
Asia Pacific - Mail Sending
Asia Pacific - Open and Link Tracking
: 47
Asia Pacific - Pages and Forms
Asia Pacific - Reporting
Asia Pacific - SMS
Asia Pacific - Salesforce Connector
: 30
Asia Pacific - Surveys and Forms
: 49
Asia Pacific - Transactional Email
: 2
Asia Pacific - Web Application
: 66
Europe - R1
Europe - API
: 43
Europe - Contact Imports
Europe - Dynamics Connector
: 68
Europe - Email to SMS
: 18
Europe - Integration Hub
: 464
Europe - Mail Sending
Europe - Open and Link Tracking
: 40
Europe - Pages and Forms
Europe - Product image resize
: 109
Europe - Reporting
Europe - SMS
Europe - Salesforce Connector
: 76
Europe - Surveys and Forms
: 41
Europe - Transactional Email
: 11
Europe - Web Application
: 92
Fresh Relevance
Fresh Relevance - Content Server
: 101
Fresh Relevance - Web Application
: 248
North America - R2
North America - API
: 37
North America - Contact Imports
North America - Dynamics Connector
: 826
North America - Email to SMS
: 6
North America - Integration Hub
: 586
North America - Mail Sending
North America - Open and Link Tracking
: 60
North America - Pages and Forms
North America - Reporting
North America - SMS
North America - Salesforce Connector
: 51
North America - Surveys and Forms
: 68
North America - Transactional Email
: 7
North America - Web Application
: 82
Global - CPaaS API
: 161
Global - Image Hosting
: 62
Global - Login Page
: 140
Global - Website
: 94

Asia Pacific - R3 100 %
Asia Pacific - API 100 %
Asia Pacific - Contact Imports 100 %
Asia Pacific - Dynamics Connector 100 %
Asia Pacific - Email to SMS 100 %
Asia Pacific - Integration Hub 100 %
Asia Pacific - Mail Sending 100 %
Asia Pacific - Open and Link Tracking 100 %
Asia Pacific - Pages and Forms 100 %
Asia Pacific - Reporting 100 %
Asia Pacific - SMS 100 %
Asia Pacific - Salesforce Connector 100 %
Asia Pacific - Surveys and Forms 100 %
Asia Pacific - Transactional Email 100 %
Asia Pacific - Web Application 100 %
Europe - R1 100 %
Europe - API 100 %
Europe - Contact Imports 100 %
Europe - Dynamics Connector 100 %
Europe - Email to SMS 100 %
Europe - Integration Hub 100 %
Europe - Mail Sending 100 %
Europe - Open and Link Tracking 100 %
Europe - Pages and Forms 100 %
Europe - Product image resize 100 %
Europe - Reporting 100 %
Europe - SMS 100 %
Europe - Salesforce Connector 100 %
Europe - Surveys and Forms 100 %
Europe - Transactional Email 100 %
Europe - Web Application 100 %
Fresh Relevance 100 %
Fresh Relevance - Content Server 100 %
Fresh Relevance - Web Application 100 %
North America - R2 100 %
North America - API 100 %
North America - Contact Imports 100 %
North America - Dynamics Connector 100 %
North America - Email to SMS 100 %
North America - Integration Hub 100 %
North America - Mail Sending 100 %
North America - Open and Link Tracking 100 %
North America - Pages and Forms 100 %
North America - Reporting 100 %
North America - SMS 100 %
North America - Salesforce Connector 100 %
North America - Surveys and Forms 100 %
North America - Transactional Email 100 %
North America - Web Application 100 %
Global - CPaaS API 100 %
Global - Image Hosting 100 %
Global - Login Page 100 %
Global - Website 100 %

May 17, 2025

May 16, 2025

Delayed SMS delivery receipts and inbound messages

( )

North America - SMS(North America - R2), Asia Pacific - SMS(Asia Pacific - R3), Europe - SMS(Europe - R1)

Everything is back on track now. 
We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). 
Apologies about today’s disruption.
All functionality is now restored.  We're currently working through the backlog of delivery receipts and inbound messages.
We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.

We've discovered an issue causing delays with SMS delivery receipts and inbound messages, and our tech team are working flat out to fix it. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly. 

May 15, 2025

May 14, 2025

May 13, 2025

May 12, 2025

SMS Disruption

( )

North America - SMS(North America - R2), Asia Pacific - SMS(Asia Pacific - R3), Europe - SMS(Europe - R1)

Everything is back on track now. 
We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). 
Apologies for any inconvience.

 

All functionality is now restored. 
We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.
We're investigating an issue with inbound SMS and limited outbound SMS routes. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.

May 11, 2025

May 10, 2025

May 09, 2025

May 08, 2025

May 07, 2025

May 06, 2025

May 05, 2025

May 04, 2025

May 03, 2025

May 02, 2025

May 01, 2025

Apr 30, 2025

Apr 29, 2025

Apr 28, 2025

Apr 27, 2025

Apr 26, 2025

Apr 25, 2025

Apr 24, 2025

Partial issues with Fresh Relevance Content Serving

( )

Fresh Relevance - Content Server(Fresh Relevance)

We’ve monitored the situation for some time now, and we are confident this issue is fully resolved.
Sorry it happened, and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready. 
Our teams have isolated the issue on this side, and we’re now taking care of the problem. 
Thanks for your patience, everyone.  Normal Service will resume shortly.

We've discovered an issue with content serving for certain customers of our Fresh Relevance Platform, and our tech team is working to fix it. Sorry if this is affecting you, but things should return to normal soon. Look out for more news from us shortly.

Apr 23, 2025

Apr 22, 2025

Apr 21, 2025

Apr 20, 2025

Apr 19, 2025

Apr 18, 2025

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